Shipping policy
Effective Date: May 28, 2026
Discreet Billing & Shipping
Orders processed through our primary payment processor may appear as “SP TMO” or a similar descriptor on billing statements. Billing descriptors may vary depending on the payment method or financial institution used.
All orders are shipped in plain, unmarked packaging with no mention of product contents. For customer privacy, the sender name shown on the package or shipping label may be discreet and may differ from the Tickle Me Over brand name. Tickle Me Over Inc. remains the retailer responsible for your order and customer support.
Shipping Rates & Delivery
We currently ship to U.S. and Canadian addresses only. Shipping costs are calculated at checkout based on weight and delivery destination.
Orders may be fulfilled by third-party fulfillment partners and may ship from different fulfillment locations depending on product availability and the customer’s delivery destination.
Order Processing
Our ordering process is streamlined. Once submitted, orders are immediately sent to processing and fulfillment. Your credit/debit card will be charged at the time of order.
Once an order has entered processing or fulfillment, it cannot be cancelled or modified. Please double-check the product, size, color, shipping address, and other order details before submitting your order.
Processing Time
Orders are processed within 24 to 72 business hours. Orders placed on weekends or holidays will begin processing on the next business day. Orders placed after 12 PM EST may be processed the next business day.
Estimated Delivery Times
The delivery estimates below are transit times after order processing and do not include the 24–72 business hour processing period described above.
Discreet Standard Shipping — United States: 7-11business days after processing
Discreet Standard Shipping — Canada: 6-12 business days after processing
Discreet Priority Shipping: Delivery estimates are provided at checkout based on destination and carrier availability.
Delivery times are estimates and are not guaranteed.
Tickle Me Over is not responsible for delays, lost packages, or delivery issues caused by carriers, incorrect shipping information provided by the customer, weather conditions, customs delays, or other circumstances outside of our control. Customers are responsible for ensuring their shipping information is accurate at checkout.
Adult Toys, Lubricants, and Lingerie
For health, hygiene, and safety reasons, all sales are final except in cases where an item is received incorrect or defective.
If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery with your order number, a description of the issue, and a clear photo of the item received.
If you receive a defective product, please contact us within 30 days of delivery. We may request photos or additional information to verify the issue. Eligible defective products may be replaced or exchanged. After this period, any applicable warranty claim may need to be handled through the manufacturer.
- Lubricants, oils, and similar consumable products are not eligible for return or exchange unless they are received incorrect or defective.
- Apparel items are not returnable due to buyer’s remorse or sizing preference. If an apparel item is confirmed to be defective or incorrect, we may provide a replacement or merchandise credit, as appropriate.
- We do not accept returns or exchanges for change of mind, buyer’s remorse, incorrect size selection, or preference-based reasons.
Please see our Return and Refund Policy for complete details.
Customer Support
Our customer support team accepts inquiries 24/7 via email, and we aim to respond within 48 hours.
Contact Us
Email: hello@ticklemeover.com
Website: https://www.ticklemeover.com/pages/contact
Tickle Me Over Inc.
86 Ringwood Dr
Stouffville, Ontario L4A 1C3