Shipping policy
Effective Date: May 28, 2026
Discreet Billing & Shipping
Orders processed through our primary payment processor may appear as “SP TMO” or a similar descriptor on billing statements. Billing descriptors may vary depending on the payment method or financial institution used. All orders are shipped in plain, unmarked packaging with no mention of product contents. The return address will appear under a generic name to ensure your privacy.
Shipping Rates & Delivery
We currently ship to U.S. and Canadian addresses only. Shipping costs are calculated at checkout based on weight and delivery destination.
Order Processing
Our ordering process is streamlined. Once submitted, orders are immediately sent to processing and fulfillment. Your credit/debit card will be charged at the time of order.
Due to the high volume of orders, we cannot cancel or modify an order after it has been placed. Please double-check item type, size, and color before submitting your order.
Processing Time
Orders are processed within 24 to 72 business hours. Orders placed on weekends or holidays will begin processing on the next business day. Orders placed after 12 PM EST may be processed the next business day.
Estimated Delivery Times
Discreet Standard Shipping: 2–5 business days (U.S. only)
Discreet Standard Shipping: 3–10 business days (Canada)
Discreet Priority Shipping: Delivery estimates provided at checkout based on destination and carrier availability.
Tickle Me Over is not responsible for delays, lost packages, or delivery issues caused by carriers, incorrect shipping information provided by the customer, weather conditions, customs delays, or other circumstances outside of our control. Customers are responsible for ensuring their shipping information is accurate at checkout.
Adult Toys, Lubricants, and Lingerie
Due to health and safety regulations, ALL SALES ARE FINAL. Once products leave the warehouse, they are considered non-resalable and cannot be returned or exchanged.
However, if you receive a defective product, we will gladly exchange or replace it within 30 days of purchase. After this period, any resolution must be pursued through the manufacturer’s warranty. We are an Authorized Seller for many major brands and will help facilitate the warranty process where possible.
- We may request a photo of the defective product to assist with validation.
- Please use our Contact Page to report any issues within 30 days of delivery.
- Lubricants and oils are not eligible for exchange or return.
- Apparel items are not returnable due to buyer’s remorse. If deemed defective, we can offer merchandise credit or replacement only.
Customer Support
Our customer support team accepts inquiries 24/7 via email, and we aim to respond within 48 hours.